Frequently Asked Questions

At MA Beach Concierge, we're all about transparency. What you see on our website is what you get. There are no hidden fees, no sneaky add-ons, nothing extra charged by us. If you choose to pay in cash, the website-listed price is the final amount you'll pay.  However, if you're paying with a credit card, do be aware that the tour operator will add a 13% tax. All payments are made directly to the tour operators on the day of your tour or activity.

If you have any additional requests—like an extra person, specific food preferences, or any other special requirements—we'll communicate any additional costs upfront so you know exactly what to expect.

 Costa Rica hosts two international airports: San José International Airport (SJO) in Alajuela and Daniel Oduber International Airport (LIR) in Liberia. Navigating customs at both locations is straightforward. Once you've retrieved your luggage, your bags will go through an X-ray scan. After this quick procedure, you're set to embark on your Costa Rican journey. 

 Costa Rica primarily uses the Colón, but U.S. dollars are also accepted across the board. While banks offer currency exchange, it's not the most hassle-free route, given the potentially long wait times and limited English-speaking staff. Also, remember to carry your passport if you opt for banks. ATMs provide a smoother experience, letting you choose between colons or dollars. Just be prepared for a transaction fee, ranging from $2.00 to $7.00. If you're thinking about the currency exchange counters at the San Jose Airport, reconsider. Their rates aren't the best, and they often charge additional fees. It's a good idea to carry U.S. Dollars in smaller denominations up to $20 (skip the 50’s and 100’s). Use them for purchases, and you'll typically get change in colons, giving you a mix of local currency for your stay. 

 For those intending to utilize credit cards in Costa Rica, it's essential to note that while they are broadly accepted, there are certain stipulations. Prior to your journey, it is imperative to inform your bank of your travel plans to Costa Rica to prevent potential transaction blocks, a standard security measure taken by many financial institutions for foreign transactions. Mastercard and Visa are the most commonly accepted credit cards. While American Express is accepted by a majority of hotels and some dining establishments, it might not be accepted by smaller local vendors. Additionally, please be aware that Discover Card is not recognized in Costa Rica. 

The amount of cash you choose to carry in Costa Rica is subjective and largely based on individual spending preferences. However, we advise having a minimum of $100 in cash upon arrival, preferably in smaller denominations ($1, $5, $10, $20 bills). The cash you decide to have on hand during your stay will be influenced by your itinerary, propensity for shopping, and comfort with using credit cards. Notably, for most tours and activities, if you opt to pay in cash, you can bypass the 13% tax, offering you substantial savings. Most locations provide ATM access for your convenience. For security, it's always prudent to store cash, essential documents, and valuables in the hotel's safe deposit box when you're not in your room. 

In Costa Rica, tap water is generally considered safe to drink. The country takes pride in its water quality standards, with most areas, especially urban centers, having water that has been treated and purified. As always, if you're traveling to remote areas or have a sensitive stomach, it might be prudent to drink bottled water. But for the most part, visitors can comfortably consume and enjoy the local tap water. 

Applying insect repellent to your skin or clothing effectively keeps mosquitoes at bay. If using sunscreen too, apply it before the repellent. In regions like Monteverde or San José, mosquitoes are seldom due to cooler temperatures. However, they are prevalent around dawn and dusk, especially in rainforests and rural areas. Wearing long-sleeved attire during forest treks and using insect repellent can fend them off. While malaria exists in Costa Rica, it's very rare. Dengue, Chikungunya, and Zika are more common but preventable with the right precautions. If symptoms like fever, rash, or joint pain arise, seek medical attention. 

Costa Rica boasts a reputation for safety, but it's essential to stay alert and practice regular safety measures. While enjoying the "Pura Vida" way of life, remember that petty theft is the most common crime. Always secure your belongings in the hotel safe and avoid leaving personal items like cameras and phones unattended. It's wise to leave high-end jewelry at home. If you're renting a car, ensure your possessions are out of sight and the vehicle is locked. We also suggest carrying a photocopy of your passport's main page. 

If a service provider exceeds your expectations in Costa Rica, it's customary to show your appreciation with a tip. While gratuity is discretionary, it's a gesture that acknowledges exceptional service. Here are some general tipping guidelines:

• Hotel bellboy: US$1 per bag
• Hotel maids: US$2 per day
• Tour guides: US$5 per person
• Drivers: US$5 for each hour of service
• Fishing excursions: 15-20% of the charter fee

Note: Costa Rican law mandates a 10% service fee on all food & beverage bills. Any additional gratuity for food and drinks is at your discretion, based on the level of service received.

Costa Rica embraces a laid-back vibe. The daily dress code typically includes shorts, t-shirts, sundresses, and sandals. If you're heading to a special dinner, men might opt for a polo or button-down, while women might choose a casual dress or chic top. Still, there's no need for anything overly formal. For areas like the Caribbean or the Arenal Volcano region, consider packing a light, waterproof windbreaker or poncho. Cool evenings in San Jose or Monteverde may require a sweater or light fleece. And for mountainous areas such as the Talamanca region, bring warmer attire or be prepared to layer up. 

Costa Rica uses an electrical system of 110/220 volts AC, 60Hz, same as the United States. The typical outlets accommodate 2-prong, flat blade plugs. If your devices have different plug configurations or wattage requirements, you'll need a voltage converter. 

Costa Rica boasts a rich array of wildlife, making it relatively easy to encounter birds, mammals, and reptiles in their natural habitats. Remember, our mantra is “Observation without Disruption.” These are wild creatures, and we are guests in their world. To truly appreciate their presence, remain calm and silent. Avoid any attempts to touch or feed them—human food is harmful and has been fatal to many. Though these creatures may seem endearing, they have natural defenses and can be a potential risk if they feel threatened. So, grab your binoculars and cameras, and relish the diverse wildlife Costa Rica offers, while always respecting and safeguarding this invaluable natural treasure. 

Journey durations in Costa Rica can vary greatly depending on the route. Generally, our speed limits hover around 50 km/hour. So for a 200 km stretch, anticipate a four-hour drive. Most of our primary highways, linking key cities and ports, are two-laned. The presence of trucks can sometimes slow the journey, especially when overtaking becomes challenging. But every ride offers a chance to relish the beautiful landscapes and learn about the local towns from your driver. Here are some typical drive durations for popular routes: 

• Alajuela (SJO Airport) to Manuel Antonio - 3.5 hrs.
• Alajuela (SJO Airport) to Arenal - 3 hrs.
• Alajuela (SJO Airport) to Monteverde - 4 hrs.
• Arenal to Tamarindo - 4 hrs.
• Liberia to Tamarindo - 1 hr.
• Liberia to Arenal - 3 hrs.

Costa Rica's country code is 506, while the US has a code of 1. If calling Costa Rica from abroad, this code is essential. From the US or Canada, start with 011, signaling an international call. So, dial 011, followed by 506, and then the local number. For example, to reach the MA Beach Concierge office from the US or Canada, dial 011-506-8333-2299. WhatsApp messaging is also popular in Costa Rica.

For outgoing calls from Costa Rica to other countries, start with 00, then the country code. For the US or Canada, it's 00-1, followed by the area code and number. Calls to Europe or other destinations use the format: 00 + country code + city code + number.

If you wish to have a local number during your stay, consider purchasing a "pay as you go" SIM card. Ensure your phone is "unlocked" with a swappable SIM/GSM card. While T-mobile and AT&T typically have this feature, Verizon phones, which lack SIM cards, won't be compatible. An ICE prepaid SIM chip costs $20, and calling the US averages around US$0.30 per minute. Always check with your carrier beforehand.

In Costa Rica, the quality of roads can differ widely based on your route. Most routes involve two-lane paved roads snaking through the country's hilly terrain. If you're driving, it's essential to stay vigilant and prioritize defensive driving. Night driving is best avoided since many roads lack proper lighting and reflective markings, making it perilous, especially with sudden weather shifts. It's not uncommon to encounter dirt roads, especially leading to certain hotels, and single-lane bridges that require yielding to oncoming vehicles.

If it's your first time in Costa Rica, we advise using private transportation to familiarize yourself with local driving conditions. With this initial experience, your subsequent trips can be more informed when deciding on car rentals. Though road quality is gradually improving, the road signs can be sparse or misleading. However, the advent of GPS-equipped vehicles has made self-navigating much easier for tourists. If you opt to drive, ensure your vehicle has a GPS. 

For seasoned travelers who are patient, self-driving can be an adventurous choice. Nonetheless, we often recommend our guests to relax and use our private transfer services for a hassle-free experience.

Choosing the ideal time for your Costa Rica visit depends on your preferences:

• For guaranteed Pacific beach sunshine, opt for December to April.
• To witness vibrant tree and flower blooms, plan your trip between April and July.
• Wildlife enthusiasts should target July to November for sea turtle sightings and whale watching.

Costa Rica's climate varies between the Pacific and Caribbean regions. The Caribbean side remains consistent year-round, with slightly less rainfall from August to October, offering lush greenery and vibrancy.

The Pacific coast encompasses popular destinations like Osa, Dominical, Manuel Antonio, Jaco, Nicoya Peninsula, Nosara, Tamarindo, Flamingo, Conchal, Playa Coco, and Papagayo. The dry season stretches from late December to early April, with May heralding the transition to the green season. During this period (May to August), you'll enjoy warm mornings, brief afternoon showers, and favorable hotel prices. It's an excellent time to visit, offering savings compared to the peak season (December to March).

In Costa Rica, there's no wrong time to visit. Share your vacation preferences with us, and we'll help you choose the best month for your ideal trip.